Shipping Policy
Shipping policy
At Tevety, we strive to deliver your silver jewellery in a timely and safe manner across India. Below are the details of our shipping policies:
1. Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
- You will receive a notification when your order has been shipped.
- In case of any unforeseen delays, we will contact you via email or phone.
2. Shipping Rates & Delivery Times
-
Standard Shipping:
- Delivery within 5-7 business days.
- Shipping fee: FREE
-
Express Shipping:
- Delivery within 2-4 business days.
- Shipping fee: 50/-
Please note: Delivery times may vary based on your location and external factors such as holidays or courier delays.
3. Areas We Ship To
- We currently ship pan-India to all major cities, towns, and rural areas.
- If you are located in a remote or restricted area, shipping times may be longer.
4. Order Tracking
- Once your order has shipped, you will receive an email with a tracking number.
- You can track your shipment via our website or the courier company’s website using the tracking number provided.
5. International Shipping
- At this time, we do not offer international shipping. However, stay tuned for future updates!
6. Shipping Delays
- Occasionally, there may be delays due to unforeseen circumstances (e.g., natural disasters, strikes, pandemics). We will do our best to communicate any delays with you.
- Tevety is not responsible for delays caused by the shipping carrier.
7. Shipping Address Changes
- If you need to change your shipping address, please contact us at info@tevety.com within 24 hours of placing your order.
- Once the order has been dispatched, we cannot modify the shipping address.
8. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us immediately at info@tevety.com with your order details.
- We will work with the courier service to resolve the issue.
9. Undelivered Packages
- If a package is returned to us due to an incorrect address or failure to collect the package, the customer is responsible for any re-shipping fees.
10. Contact Us
For any shipping-related questions or concerns, feel free to contact us at:
- Email: info@tevety.com
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